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A salon chain's always-on booking assistant
An AI chatbot and booking flow that lets a salon chain answer customers and fill slots around the clock.
24/7Answers
BookingAutomated
CRMConnected
How it came together · tap a layer
The challenge
Why it mattered
The salon chain's front desks were buried in calls and DMs asking about prices, timings and availability. Enquiries after hours simply went unanswered.
Our solution
What we built
We built an AI assistant that answers common questions, suggests services and books appointments directly, connected to a simple CRM so every enquiry, booking and follow-up lives in one place.
Key outcome“Freed the front desk from repetitive questions and made booking possible at any hour, with every customer conversation captured.”
What we did
The key pieces of the work.
01
AI assistant
Answers prices, timings and service questions in natural language.
02
Direct booking
Customers pick a service, stylist and slot without a call.
03
CRM integration
Every enquiry and booking stored for follow-up.
04
Reminders & follow-ups
Automatic confirmations and rebooking nudges.
05
Staff dashboard
One view of bookings across outlets.